Update information like autoload, credit card info, and delete inactive cards online.Call 85 to transfer your balance onto the new card or visit a sales location.Register your card online or over the phone at 85.Go buy a new Key, either at a kiosk or sales location.But your balance and account will then be connected to the new card, so you *won't* lose any of your money. You'll need to register the new card within 30 days to get that $4.95 back (and by "back," SEPTA means added to your Travel Wallet balance). The phone option was added after outraged customers realized the expiration process was tricker than it should be.Īt a sales location, you have to present your expiring Key to the person at the sales office you'll pay the $4.95 card fee, again and the SEPTA employee will give you a new Key with your expired card's balance transferred to it. But as of June 3, you can also call the SEPTA Key Call Center at 855-56-SEPTA to transfer Travel Wallet funds. To transfer old funds onto a new SEPTA Key, you'll have to go in-person to a SEPTA sales location - there are nine of them. "The best advice we have for people right now, if you're not registered: This is a good time to make sure you're registered," he said. Busch said of all Travel Wallet users with July 31 expiration dates, about 52% have registered their cards.įor unregistered SEPTA Key holders, Busch said he was unsure whether they'll be able to recover their funds after the card expires. Do that at /sign-up and if it's less than 30 days since you purchased it, you'll get back the $4.95 fee. The first step of this whole process is to make sure your SEPTA Key card is registered. Here is how: Register, register, register Whether or not your SEPTA Key is among those first set to expire, everyone will eventually need to renew their cards. it gives them a little bit of time," he told PhillyVoice on Thursday. "We're hoping that by trying to highlight it a couple months ahead of time, everybody checks their card to see if they have an expiring one. SEPTA rolls out new beta website for SEPTA Key, asks for user feedback.SEPTA slashes fines, penalties for riders who jump turnstiles.SEPTA Key expanding to be available for monthly, weekly riders in all Regional Rail zones.1, 2019 - out of the 1.2 million total Key customers. SEPTA Spokesperson Andrew Busch said 39,386 users will have expired cards come Aug.
#SEPTAKEY HOW TO#
There's been a lot of confusion surrounding how to keep your money and renew your SEPTA Key: Are there transferrable balances? Can you get a new Key card online? Will expired cards remember your balance? If your card is unregistered are you sh*t out of luck? You can find your card's expiration date right on its front. So, July 31 marks when the first group of cards in the system's history is set to expire. SEPTA rolled out the Key system in June 2016 with a three-year expiration date on its cards. Those interested in submitting a proposal must do so by July 14, 2023, with more information available on SEPTA’s website.For anyone that bought a SEPTA Key in its early days, you should know this: Your card is about to expire. The modernization of SEPTA's website, mobile app, and channels of communication.Fare flexibility, allowing customers to obtain the best fare possible.Integration with partner and third party-issued fare payment methods.Automated, real-time updates to customer accounts.More retail locations for riders to purchase fares.Ability to pay for multiple riders at the same time with the same fare payment method.Payment options through smartphones, debit or credit cards, or wearable devices.Because Conduent used proprietary technology for the first edition of the SEPTA Key, SEPTA had to go through them whenever they wanted to make a change or develop a new feature.Ĭurrently, the SEPTA Key 2.0 is intended to have multiple new features including: The new system is required by SEPTA to be built with public needs in mind instead of proprietary ones. Presently, they have paid Conduent $285 million for upgrades and system maintenance, as well as the work involved in initially implementing the SEPTA Key system more than double the original budget for a project that launched in 2016. to design and create the SEPTA Key system for $129.5 million, with the system expected to be operational by 2014.
“Our goal is to build on the strengths of SEPTA Key by unifying fare policy and promoting affordability, equity, and ridership growth.” “We have learned a lot from the first phase of SEPTA Key,” said Richards.
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